Sportsbook Rules

• Introduction
  • Use and Interpretation
  • Customer Responsibility
• Sportsbook General Rules
  • Results and Market Settlement
  • Abandonments, Cancellations and Postponements
  • Change of Venue
  • Periods of Time
  • In-Play Betting
  • Handicap Markets
  • To Qualify Markets
  • Dead Heats
  • Errors
  • Maximum Payouts
  • Multiple Bets
  • Competitors with the Same Name
  • Late Bets
  • Cup/Trophy Competitions
  • Suspicious Betting
  • Score Displays
  • Injuries
  • Cash Out
  • Miscellaneous

The Sportsbook Rules and Regulations (‘Sportsbook Rules’) are part of our terms and conditions.

The Sportsbook Rules apply in relation to the markets offered and bets placed on the Sportsbook.

The Sportsbook Rules consist of the following:

• This Introduction section;
• The Sportsbook General Rules; and
• The Specific Sports Rules.

The Sportsbook General Rules apply to all bets on the Sportsbook unless otherwise stated in the Specific Sports Rules. If there is any inconsistency between the Specific Sports Rules and the Sportsbook General Rules, the Specific Sports Rules shall prevail. The Sportsbook General Rules will apply for any category of bets or markets not referred to in the Specific Sports Rules.

Customers should make themselves aware of all of the Sportsbook Rules affecting any market on which they wish to place a bet.

General

If the Specific Sports Rules do not specify how and on what basis a market will be settled, markets will be settled based on the official result of the relevant governing body regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

If no official result of a relevant governing body is available, we will determine the result (acting reasonably) using information from independent sources. In such cases, if any new information comes into the public domain within 48 hours of settlement, then we will (acting reasonably) determine either:

• whether the market should be reinstated or resettled in light of this new information; or
• whether or not to wait for further information before deciding whether to reinstate or resettle the market. Except where we have announced that we are waiting for further information, any information that comes into the public domain more than 48 hours after a market has been settled shall not be considered (regardless of whether or not such information may have led to a different result).

In the event of any uncertainty about any result or potential result, we reserve the right to suspend settlement of any market for an unlimited period until the uncertainty can be resolved to our reasonable satisfaction. We reserve the right to void any market if the uncertainty regarding settlement cannot be resolved to our reasonable satisfaction.

Resettlements

Bets are generally settled shortly after the end of the event in question. We may settle (or part-settle) some bets before the official result is declared (or may increase a customer’s available balance by the minimum potential winnings of that customer on a given bet) purely as a customer service benefit. However, we reserve the right to amend the settlement of the bet if:

• the official result is different to the result on which we initially settled the bet; or
• if the whole market is eventually voided.

We reserve the right to reverse the settlement of a bet if it was settled in error (for example, a human or technical error).

If we resettle a bet, this may lead to amendments being made to a customer’s balance to reflect changes in bet settlement.

Non-Runners, Withdrawals and Disqualifications

Unless otherwise stated, sports bets are accepted on a ‘non-runner, no bet’ basis. This means that bets will be void, and stakes will be refunded on a team or competitor that is withdrawn prior to the start of an event. We may apply the equivalent of a Tattersalls Rule 4(c) deduction to any winnings from bets on the event’s remaining participants (based on the odds of the participant that is withdrawn).

Where specified, certain markets will be offered on an ‘all in compete or not’ basis. This means that, if a team or competitor is withdrawn from an event (whether they pull out of the event, are suspended or disqualified from it or otherwise) before they have taken part in the event, then any bet placed on that team or competitor (as applicable) will be deemed a losing bet.

If an event is specified as ‘fixed draw’ and a team or competitor is withdrawn, suspended or disqualified from that event, we reserve the right to settle any bets on the subsequent odds once the market has been revised without the withdrawn team or competitor.

If a team or competitor has taken any part in a sporting event once it has officially started and then fails to complete that event for any reason, any bet placed on that team or competitor will be deemed live (i.e. bets on that team or competitor will not be void).

Selections Not Offered

We endeavor to keep our markets updated at all times (such that potential winning selections for each market are always offered). However, should the team or competitor which ultimately wins be unavailable for any reason, bets on other selections in the applicable market will stand (and will be settled in accordance with these and any other applicable settlement rules).

If a match ends in a draw where we did not offer a ‘draw’ selection, then affected bets will be void.

Some markets have different rules, and these are listed in the Specific Sports Rules. However, where a market has no rules in the Specific Sports Rules in relation to an abandonment, cancellation and/or postponement, the following shall apply.

In relation to any match, fixture, game, individual event, race or similar: If the event is not completed within three days after the originally scheduled completion date, then all bets on markets for this event will be void, except for bets on any markets that have been unconditionally determined.

In relation to any tournament, competition or similar: If the event is not completed within 24 hours following the scheduled completion date of the event, then any bets relating to the event will be settled in accordance with the official ruling of the relevant governing body, providing such a decision is given within 90 days after the scheduled completion date. If no official ruling is announced in this 90-day period, then bets on any market relating to this event will be void, except for bets on any markets which have been unconditionally determined. If a market is to be void but has been part-settled as a courtesy to our customers, then such part-settled bets will be reversed, and all bets on the market will be void.

If there is no further sporting action in any market that does not contain the selection ‘draw’ or ‘tie’, all bets placed after this conclusion of action will be void.

We will decide (acting reasonably) whether a market relates to a match (or similar) or a tournament (or similar). However, by way of example, the following will apply:

• Europa League Outright = tournament;
• Champions League Group Outright = tournament;
• Tennis Tournament Outright = tournament;

For any team sport: if the scheduled venue is changed after a bet is placed, all bets will be void only if the new venue is a home ground of the original away team (or in the case of international matches, only if the venue changes to a venue in a different country).

For all categories or markets other than team sports: if the scheduled venue is changed after a bet is placed, all bets will stand.

If there is a change in the type of scheduled surface (for example, a hockey match switching from grass to astro-turf) after a bet is placed, all bets will stand.

If the scheduled duration of an event is changed after a bet is placed, but before the start of the event, then all bets will be void.

Some markets refer to the length of time until an occurrence in the event (for example, time of first goal). If an occurrence happens in stoppage or injury time after any regular time period, then it will be deemed to have occurred at the end of the regular time period. For example, if a goal is scored in first half stoppage time in a football match, it will be deemed to have occurred on 45 minutes.

All bets apply to the relevant full ‘regular time’ period, including stoppage time. Any extra time and/or penalty shoot-out is not included.

References within the Sportsbook Rules to a particular number of ‘days’ shall mean the end of the day local time after the expiry of the specified number of days. For example, if a football match is scheduled for December 1, then the rule that allows the match to be completed within three days after the scheduled completion date would mean that the deadline for completion of that match would be 23.59:59 on December 4.

If a market is not scheduled to be turned In-Play, but we fail to suspend the market at the relevant time, then:

• if the event has a scheduled ‘off’ time, all bets placed after that scheduled ‘off’ time will be void; and
• if the event does not have a scheduled ‘off’ time, we will endeavor to ascertain the time of the actual ‘off’, and all bets after the time of the ‘off’ determined by us will be void.

We will endeavor to suspend In-Play markets at the start of and at the end of the event. However, we do not guarantee that such markets will be suspended at the relevant time.

We reserve the right to part-suspend or fully suspend outcomes/selections in a Sportsbook market that has been turned In-Play.

Customers are responsible for managing their In-Play bets at all times.

For the purposes of In-Play betting, customers should be aware that transmissions described as ‘live’ by some broadcasters may actually be delayed or pre-recorded. The extent of any delay may vary depending on the setup through which they are receiving pictures or data. Please also be aware that, for operational reasons, bet requests made In-Play may take slightly longer to process.

If we accept a bet on a market for which the outcome has already been determined, then that bet will be deemed void (and no winnings shall be payable in respect of it).

In relation to markets which are scheduled to be turned In-Play, we will endeavor to turn such markets In-Play at the time of the ‘off’ and to suspend such markets on the occurrence of a Material Event (a goal/point being scored, a penalty being awarded or a player being sent off). However, we do not guarantee that such markets will be suspended and turned In-Play at the time of the ‘off’.

If a market is scheduled to be turned In-Play, but we fail to suspend the market at the time of the ‘off’ and the market is not turned In-Play at any time during the event, all bets after the scheduled time of the ‘off’ will be void unless it can be established that the bet was placed before the official ‘off’ time or the actual time of the ‘off’. If the event does not have a scheduled ‘off’ time, we will endeavor to ascertain the time of the actual ‘off’, and all bets after the time of the ‘off’ determined by us will be void.

If a market is scheduled to be turned In-Play, but we fail to suspend the market at the time of the ‘off’, but the market is turned In-Play at a later time during the event, all bets placed after the time of the ‘off’ will stand. However, the odds may be adjusted, and the bets may be settled in accordance with the correct odds at the time on which the relevant bet was placed (such odds to be determined by us, acting reasonably).

Unless otherwise stated in any rules relating to specific sports, handicap markets are determined by adjusting the score of the selected team by the applicable handicap which is offered in respect of that team. For example, if Team A +10 is selected, 10 points will, for settlement purposes, be added to the score of Team A. Where the draw is selected in a handicap market, the relevant bet will be determined by adjusting the home team’s score by the applicable handicap (for example, if draw - 6 is offered, 6 points will, for settlement purposes, be deducted from the home team’s final score and if following such deduction, both teams’ scores are the same, the bet will be deemed to have been successful).

Where a blatant error is made in handicap setup i.e. handicap reads as - instead of + and vice versa, on any of our events, either for In-Play or pre-match betting, we reserve the right to settle bets at the correct handicap at the time at which the bet was placed.

Where only handicap betting is available, the bet will be settled as a handicap bet, whether selected or not.

To Qualify markets (for example, ‘To Reach The Final’) will be determined by the team or competitor that progresses, whether or not they take part in the next round or event for which they have qualified. Bets will be settled after the qualifying stage, and any subsequent disqualification or amendment to the result will not count.

Unless otherwise stated in the Specific Sports Rules, dead heat rules will apply to bets on a market where there are more winners than expected.

Dead heat is a term that describes when two or more selections in an event tie. If a dead heat between two selections is declared on any event, half the stake is applied to the selection at full odds, and the other half is lost. If more than two dead heats are declared, the stake is proportioned accordingly.

We make every effort to not make any errors when accepting bets. However, if as a result of technical or system problems or human error, a bet is accepted that is at odds (which includes handicap provisions or similar) and/or is on terms that are either:

• materially different from those available in the general betting market at the time the bet was made; or
• clearly incorrect given the chance of the event occurring at the time the bet was made, including, in either case, because the bet was placed after the start of an event because the market was not displaying or reflecting In-Play status, or because of any other reason, then all bets will stand; however, we will settle winning bets at the correct odds.

In the event each way is offered in a market when the pricing of the market clearly indicates that it should not have been, we reserve the right to settle this bet as win only. Should the selection be part of an each way multiple, the entire multiple will be settled as win only.

The correct odds will be determined by us (acting reasonably).

It is the customer’s duty to stay within the limits mentioned hereafter. The limits apply to both single and multiple type bets. Where a multiple bet has been placed which involves events with different maximum payouts, then the lowest limit will be applicable.

All bets are subject to a maximum payout to any one customer (or, as set out below, any group of related customers) in any one day irrespective of stakes, odds, or number of winning lines as listed below. Other than as set out below, a bet is accepted on the basis that it is the investment of one customer.

All maximum payout limits apply to one customer, or group of customers acting together, who have placed bets containing the same selections, including where placed in a series of bets, at a range of odds, over a number of days by using different accounts or different channels. Should we believe that a number of bets have been placed this way, the total payment of all those bets combined will be limited to one single maximum payout.

We reserve the right, at our discretion, to apply the following limits. All limits are quoted in €/$/£. Customer bets are accepted in SEK only, the maximum payout will be determined using the prevailing mid-market rate, as provided by XE at the time of settlement.

If a bet has been settled and an amount greater than the applicable maximum payout has been credited to a customer’s account, then we reserve the right to amend the amount credited to correctly reflect the applicable limit. We reserve this right where a bet has been fully completed or where a bet has been cashed out early by the customer using our Cash Out function.

A multiple bet consists of a number of legs. A leg is defined as one or more chosen selection in any individual event market.

We reserve the right in our sole discretion not to accept certain multiple bets or to scale back stakes.

All multiple bets placed are subject to the Sportsbook Rules that apply to each individual sport that relates to any leg of any multiple bet.

If any selection in any leg is a non-runner or otherwise void under the Sportsbook Rules (for example, an abandoned match), then all bets on that individual leg will be void, and the multiple bet shall be adjusted accordingly. For example, a treble including one void leg will become a double. If that void leg means that an individual bet within a multiple becomes a single bet, then this single bet will stand.

Multiple bets combining different selections within the same event are not accepted when there are related contingencies (i.e. where the outcome of one event is likely to affect the odds on the outcome of another event) except where those selections are chosen through the Bet Builder product. The rejection of related contingency bets may happen automatically at the bet placement stage. However, if such a bet is taken in error, we may settle the individual bet combinations which include two or more of the related contingency selections, as single bets.

Each way and win only markets cannot be combined as part of a multiple bet. Should we accept a multiple bet of this type in error, all each way bets which are included within the multiple will be classed as win only bets for settlement purposes.

‘Lucky 15/31/63’ bet types - this multiple bet includes singles and upwards on four, five or six selections, respectively. The following bullet-points set out the number of bets that each Lucky bet type contains:

• Lucky 15 (4 selections) comprises: 4 Singles, 6 Doubles, 4 Trebles and 1 Fourfold.
• Lucky 31 (5 selections) comprises: 5 Singles, 10 Doubles, 10 Trebles, 5 Fourfolds and 1 Fivefold.
• Lucky 63 (6 selections) comprises: 6 Singles, 15 Doubles, 20 Trebles, 15 Fourfolds, 6 Fivefolds and 1 Sixfold.

If there is more than one competitor with the same surname and the selection has not been identified by either first name, team (where applicable), or qualifying odds the competitor with the lowest advertised odds will be taken as the selection.

In the event of two or more competitors being quoted at the lowest advertised odds then the stake will be divided between them.

The name/heading of a competition amounts to evidence of what a bet refers to. For example, if you place a bet on ‘Italy-Brazil’ under the competition name/heading ‘Women’s World Cup’, the bet will apply to the match between Italy and Brazil, which is part of the Women’s World Cup.

Bets are accepted up to the ‘off’ time of the event or a pre-determined time, whichever is earlier.

Any bet inadvertently accepted after the betting has closed or where the event was resolved or at a stage where the customer could have any indication of the outcome will be settled at the correct odds at the time the bet was placed.

The correct odds will be determined by our trading team.

Bets placed after the final event result is known will be void.

Should there be a dispute over the ‘off’ time of an event/market where an official start time is not given by that sport’s governing body, then the time that we determine the event to have started will govern the settlement of all bets.

Unless we advertise other terms, we will settle outright betting on the player or team that lifts the cup/trophy.

‘Suspicious betting’ refers to where we have reasonable grounds to believe that a single or number of bets have been placed in suspicious circumstances. This shall include, but not be limited to:

• Where there is an excessive frequency and/or highly unusual pattern of bets (when compared with betting norms) placed on the same selection(s) in a short space of time
• Where there is an excessive frequency and/or highly unusual pattern of bets placed on the same selection(s) and where the theoretical probability of said selection(s) winning at the time of bet(s) placement, based on the odds offered at the time of bet placement, is largely inconsistent with the theoretical probability of the same selection(s) winning calculated using their starting prices
• Where the integrity of one or more events has been called into question, including, but not limited to where one (or more) of the participants in an event displays exceptional form which we reasonably believe was known to you, or someone connected to you, at the time you placed the bet, and that information was concealed from the public generally in order to gain an unfair advantage in any bets placed on that event(s)
• Where we have reasonable grounds to suspect that a bet or a string of connected bets were not placed by you physically, but robotically or by automated means, or otherwise than through the account holder placing each bet manually via their account;
• Where we reasonably believe you have used unfair external factors or influences connected with the event(s) the subject of any bet(s)
• Where we reasonably suspect that you have opened duplicate accounts, or that second or subsequent accounts are under common control with your account, with a view to concealing the true worth, nature or pattern of bets placed by you or on your behalf. This is applicable even if second or subsequent accounts are opened under different names
• Where we reasonably believe that you are acting in connection with others, or that you are acting other than on your own behalf
• Where we reasonably believe that bets have been placed from a location or device other than the location or device which you claim to have used to place a bet

In the case of any of the activities listed above, and without restricting our ability to rely on other remedies available, the following actions may be taken, depending on the circumstances:

• Request further information from you as may reasonably be required to investigate whether your actions constitute suspicious betting
• Suspend or withhold payment of any amounts (or any parts thereof) pending the receipt by us of satisfactory evidence from you that determines that a bet does not constitute a suspicious bet. For example, where we suspect that a bet(s) may have been placed robotically or by automated means, we may require you to provide reasonable evidence that each bet was placed manually by you via your account. You further acknowledge and accept that we reserve the right, at our sole discretion, to collect and process any information in connection with your betting patterns, personal data, depositing of funds and any other related information and inquiries that will help us to investigate any suspected breach of these Rules
• Suspend or withhold payment of any amounts (or any parts thereof), usually for no longer than 30 days, but where relevant for such longer period of time as may reasonably be required (for example, pending any investigations by us, any sport’s governing body, a gambling regulator, a law enforcement authority or any other third party)
• Void a bet(s), including multiples, prior to the event. Where possible, we shall communicate to you in advance that the bet(s) has (or have) been voided prior to the (first) event related to the bet(s);
• Calculate any winnings based on the starting price of the event(s) the subject of the bet(s). We shall communicate to you in advance that any bet(s) will be settled at the starting price, where possible
• Where there is an inordinate frequency and/or unusual pattern of bets placed on the same selection(s) in a short space of time (and where we have reasonable grounds to suspect that the bets are connected bets) limit the payment of winnings. Where necessary such limitation will be applied across multiple accounts to the maximum payout for individual bets on any particular market or markets
• Where we have reasonable grounds to believe that you have participated in, or have been connected with, any type of suspicious betting, we shall use all reasonable avenues to investigate, including the use of various collusion, suspicious betting, fraud and cheating detection practices which are used in the gambling industry
• We reserve the right to terminate an account if we reasonably suspect any of the activities described in connection with that account
• Where a bet is deemed to be void (or is declared as void) by us prior to an event, any sum deducted from your account with respect to that bet shall be credited to your account
• We reserve the right to seek to recover from you any losses we suffer that are directly or indirectly connected to suspicious betting practices. This right is without prejudice to any other rights (including common law rights) that we may have against you, whether under Terms of Use or otherwise
• We will not be liable under any circumstances whatsoever for any loss you or any other person may incur as a result of the behavior described in this section. We also reserve the right to take any other actions in the case of suspicious bets, but are not obliged to do so

As always, in exercising any of our rights we shall do so in a manner which is fair to you and to other users. For more details, see our General Terms.

We are a member of the International Betting Integrity Association (‘IBIA’), a non-profit making organisation that monitors irregular betting patterns and possible instances of event manipulation.  As part of that membership, we are a full participant in its early warning system which is geared towards identifying any such betting behaviour.

In the event of a warning being received by us, we withhold the right, in our absolute discretion, to:

(i) suspend the offering of any event or series of events in any of its markets; and

(ii) delay and/or withhold payment on any event or series of events in any of its markets, until the integrity of such event or series of events has been confirmed by the relevant sports federation via IBIA.

Furthermore, in the case of active event manipulation being confirmed as having taken place on any event or series of events by IBIA, acting in conjunction with the appropriate sports governing bodies, we withhold the right, in our absolute discretion, to suspend any bets placed on such events, either by any individual identified by IBIA as having possessed insider betting knowledge or information or by any other individual who in our reasonable opinion is connected to, acting in conjunction with or in any way involved with such individual.

In order to prevent fraud, cheating and money laundering, we may disclose your information and betting and gaming history to third parties including, but not limited to, any relevant regulator, gaming and sporting bodies, financial institutions and law enforcement agencies, or any other body that deals with the investigation of alleged offenses. 

Although the current score, time elapsed, video and other data provided on this site is sourced from live feeds provided by third parties, you should be aware that this data may be subject to a time delay and/or be inaccurate.  If you rely on this data to place bets, you do so entirely at your own risk. Our rules for bet settlement still apply, and as such, we accept no liability for any discrepancies between information displayed here and how a bet is settled.

In the event of any injury news being announced in a market where the number of matches or odds of runners remaining can significantly affect the odds, for example, Top Goalscorer or Top Runscorer, we reserve the right to either void bets, apply a Rule 4 deduction or revert bets to the next odds offered after the market has been revised due to that injury news.

This could apply to bets placed between the release of the injury news and the revision of the market in question.

Cash Out is a feature that is offered on various betting markets. Cash Out allows you to amend your original bet on that market and lock in a profit or a loss by settling your bet (or a portion of your bet) early, without having to wait for the event to finish.

Your request to Cash Out is not guaranteed to be accepted and may be unsuccessful if, for example, the market suspends or the odds move before your request has been processed.

If your Cash Out request is successful, a ‘success’ message will be shown, and your bet (or the relevant portion of your bet) will be settled immediately, and any winnings will be returned to your account equal to the amount shown on the Cash Out button. Note that this includes the original stake (or portion of your stake), and the total amount returned to your account will be the amount shown on the Cash Out button. For a full Cash Out, the bet is settled, and any subsequent events will have no impact on the amount returned to your account. For a partial Cash Out, part of your bet is settled, and any subsequent events will only impact on the portion of your bet which you have not Cashed Out.

If your Cash Out request is unsuccessful, a message will be shown which gives the reason why and a new Cash Out offer may be offered to you.

Cash Out requests made In-Play may take longer to process because of the In-Play bet delay.

In-Play betting rules apply on all In-Play bets where Cash Out is available.

Using Cash Out may mean you will opt out of and no longer be eligible for a particular offer. See the terms and conditions of the relevant offer for further details.

We reserve the right to reverse the settlement of a Cash Out if the bet is settled in error (for example, a human or technical error). If we resettle a bet, this may lead to amendments being made to a customer’s balance to reflect changes in bet settlement.

We reserve the right to cancel a Cash Out settlement when the selection that has been cashed out on becomes a non-runner subsequent to the bet being cashed out. In this occurrence, as the bet placed was on a non-runner, the bet will be void, and the bet stake will be refunded.

We reserve the right to suspend or disable the Cash Out feature at any time.

We reserve the right in our sole discretion not to accept certain Sportsbook bets or to scale back the stakes.

All references to time periods in the Sportsbook Rules relate to the time zone in which the event takes place. For example, a reference to the start time of a football match relates to the local kick-off time.

All information supplied is done so in good faith. However, we cannot accept liability for any errors or omissions in respect of any information, such as the posting of odds, runners, times, scores, results or general statistics.

Any results or scores of which you may be advised by one of our employees or agents (for example, during betting In-Play) are provided for guidance purposes only.

We may, in our sole and absolute discretion, decide to suspend betting on a market at any time (even if such suspension is earlier than anticipated by the Sportsbook Rules). In the interests of maintaining integrity and fairness in the markets, we may also void certain bets in a market or void a whole market in its entirety.

We reserve the right to amend the Sportsbook Rules at any time. Any such revision will be binding and effective immediately on the posting out to customers of such rule changes, and any bets accepted after the rule changes have been posted shall be governed by the new Sportsbook Rules.